This Returns Policy applies to online purchases at jbcollections.com.au.
Returns or exchanges must be made within 14 days of receiving your order. If 14 days have passed since you received your order, we cannot offer you a refund or exchange.
Please note, we only ship within Australia.
Sale items cannot be refunded. Only regular-priced items may be refunded.
Please do not send your purchase back to the manufacturer.
To organise a return, please contact us here or call us on 02 9958 7548.
To be eligible for a refund or exchange, your purchased product must meet the following conditions:
- The item must be unused, unworn and in the same condition you received it
- Any tags and labels must still be attached to the item and intact
- Boxed and/or original packaging must be included
- Original receipt or proof of purchase must also be included
- Must have been purchsed online at jbcollections.com.au
Non-returnable items include:
- sale items
- gift cards
Exchanges and faulty items
If an item is defective or damaged, we will replace it or provide a refund for the product and shipping costs. Please contact us here or call us on 02 9958 7548 to organise a return.
Once we receive your return item, it will be inspected. We will then send you an email to notify you of the approval or rejection of your refund.
If the return is approved, then your refund will be processed within three business days and a credit will be applied to your credit card (or original method of payment). Please allow up to seven business days for your refund to appear in your account.
Late or missing refunds
If your refund has been approved but you haven’t received it after seven business days:
- First check your bank account.
- Next, please contact your credit card company. It may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us here.
To return your item after contacting us, please mail it to:
Shop 15 Northbridge Plaza
113 Sailors Bay Road
Northbridge, NSW, 2063, Australia
Return shipping costs must be covered by the customer. Shipping costs are non-refundable. If you receive a refund, the initial shipping cost will not be included except in the case of damaged or faulty goods.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Items can also be returned instore.
Terms and Conditions
Please also read our Terms and Conditions here.
If you have any queries about this returns policy, please contact us here.
Updated: 25 March 2019